These General Terms and Conditions (“GTC”) apply to the entire business of Baltic GmbH (hereinafter referred to as “Company”). The Company distributes high quality natural cosmetic products, which are based on ingredients and oils from Morocco. The products are vegan and free from any animal testing. In addition, all packaging is recyclable.



The conclusion of the contract is established by the confirmation of the company about the agreement concerning the purchase of products by the customer.
The contract is concluded in any case when the Customer orders the products offered by the Company through the Company’s online store or buys them directly.



Unless otherwise offered, all prices are in Swiss Francs (CHF). All prices are exclusive of any applicable value added tax (VAT).
Prices are exclusive of any other applicable taxes and exclusive of packaging and shipping costs.
The company reserves the right to change prices at any time. The prices on the Company’s website valid at the time of the conclusion of the contract shall apply.



The Company offers the Customer the following payment options: Credit card, PayPal, prepayment, instant bank transfer.
Offsetting of the invoiced amount against any claim of the Customer against the Company is not allowed.
The Company has the right to refuse delivery or service provision in case of delayed payment.




Delivery shall be made within 14 (fourteen) working days after receipt of the order. If the delivery cannot be made in time, the Customer shall be informed by the Company within 1 (one) working day after receipt of the order and the new delivery date shall be communicated.
Unless otherwise agreed, the place of performance shall be the registered office of the Company. The Company fulfills by handing over the ordered products to the agreed carrier. If no forwarder is agreed upon, the Company shall be free to choose a forwarder.



The parties have the express right to call in auxiliary persons to perform their duties under the contract. They shall ensure that the auxiliary personnel are engaged in compliance with all mandatory statutory provisions and any collective labor agreements.



An exchange of products is generally excluded.



The statutory warranty provisions shall apply.
The Company warrants the above for a maximum period of 24 (twenty-four) months.
Any defect shall be reported to the Company immediately. It is up to the Company to decide whether the defective product will be repaired or replaced. Only if replacement or repair is not possible, the customer is entitled to a reduction or refund of the purchase price. The right to reimbursement of costs for third-party repairs is excluded. During the time of repair, the customer has no right to a replacement product. The warranty starts anew for the repaired element, for the remaining elements of the product the original warranty period continues.



Liability for any indirect damages and consequential damages is fully excluded.
Liability for direct damages is limited to the contract amount. This limitation of liability does not apply to direct damages caused by gross negligence or intent.
The customer is obliged to report any damage to the company immediately.
Any liability for auxiliary persons is fully excluded.



All rights to the products, services and any trademarks are owned by the Company or it is entitled to use them by the owner.
Neither these General Terms and Conditions nor any related individual agreements shall include the transfer of any intellectual property rights, unless this is explicitly mentioned.
In addition, any further use, publication and making available of information, images, texts or anything else that the customer receives in connection with these provisions is prohibited, unless it is explicitly approved by the company.
If the customer uses contents, texts or pictorial material in connection with the company in which third parties have a property right, the customer has to ensure that no property rights of third parties are violated.



The Company may process and use the data recorded in the course of the conclusion of the contract for the purpose of fulfilling the obligations arising from the contract. The Company shall take the measures necessary to secure the data in accordance with the statutory provisions. The Client fully agrees to the storage and contractual use of his data by the Company and is aware that the Company is obliged and entitled to disclose information from the Client to these or third parties by order of courts or authorities. If the Client has not expressly prohibited it, the Company may use the data for marketing purposes. The data necessary for the performance of services may also be disclosed to contracted service partners or other third parties.

Furthermore, the data protection regulations apply.


11. Amendments

These General Terms and Conditions may be amended by the Company at any time.
The new version shall come into force 30 (thirty) days after the Company has posted it on the website (
The version of the General Terms and Conditions that is in force at the time of the conclusion of the contract shall apply to the Customers. Unless the customer has agreed to a newer version of the GTC.



These GTC take precedence over all older provisions and contracts. Only provisions from individual contracts which still specify the provisions of these GTC take precedence over these GTC.



If a provision of this contract or an annex to this contract is or becomes invalid, this shall not affect the validity of the remainder of the contract. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the intended economic purpose of the invalid provision. The same shall apply to any loopholes in the contract.



Both parties, as well as their auxiliary persons, undertake to treat all information submitted or acquired in connection with the services as confidential. This obligation remains in force even after the termination of the contract.



If the timely performance by the Company, its suppliers or third parties involved becomes impossible as a result of force majeure, such as natural disasters, earthquakes, volcanic eruptions, avalanches, thunderstorms, storms, wars, riots, civil wars, revolutions and uprisings, terrorism, sabotage, strikes, nuclear accidents or reactor damage, the Company shall be released from the performance of the affected obligations for the duration of the force majeure and a reasonable start-up period after its end. If the force majeure lasts longer than 30 (thirty) days, the Company may withdraw from the contract. The Company shall fully reimburse the Customer for any payment already made.
Any further claims, especially claims for damages due to vis major are excluded.



The client acknowledges that any distributors or agents work independently of the company and that any potential claims must be made directly against them. The Company shall not be liable in any way for any breach of contract by any agent or distributor.



These GTC are subject to Swiss law. Unless mandatory legal provisions prevail, the court at the registered office of the company shall have jurisdiction. The company is free to bring an action at the defendant’s domicile. The United Nations Convention on Contracts for the International Sale of Goods (SR is explicitly excluded.

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